Quality is a result of many different components. Certified processes and experienced employees are what shape our quality.

Experienced, efficient, exact! Our team is made up of experienced, permanently employed translators and a regular pool of freelance translators. Linguistic sensibility is our strength. We adapt to the tone of your source text.

 

Our quality standard is: “A translation should not sound like a translation – every translation should read like an original text!” We have set the bar high with this principle. And we have an excellent basis for achieving this goal.

Translation services certified according to ISO 17100:2015

The international standard ISO 17100:2015 specifies the requirements for all aspects of the translation process directly affecting the quality and delivery of translation services. Among other things, it includes provisions on the management of core processes as well as the qualifications of the translators, revisers and project managers.

The standard’s structure describes the general process workflow for a translation project by placing the individual sub-processes in chronological order: pre-production processes, production processes, and post-production processes

exact! achieved certification according to ISO 17100 In December 2017 with only minor changes to its existing processes. We now provide our translation services with revision in accordance with the dual-control principle as standard, meaning all our translations are checked by a second translator before we deliver them to the customer. Prior to the certification, we held a full-day event to involve our external translators, with whom we have an excellent, long-standing working relationship, in the process. Our customers expect correct and clearly written translations — and we shall carry on providing them.

Certified according to the new ISO 9001:2015

The current ISO 9001:2015 describes a range of requirements that a company must meet in order to continuously improve its processes and services and thus to ensure that customer requirements can be met. Quality management covers corporate subsections such as resource planning, infrastructure, project documentation and time management.

Dealing with opportunities and risks is another subject outlined in the standard. A risk-based approach in relation to all business processes results in informed and responsible decisions and ensures that the QM system yields the intended results.

The processes are shaped by all of those involved, thus ensuring that all employees have a high level of process expertise. All members of the team are aware of their contribution to the effectiveness of the QM system. In 2016, our quality management was recertified.

Quality at exact!

We have phrased this clearly in our mission statement: A structured approach characterises the exact! way of working. This allows us to ensure the consistently high quality of our translations. Over more than 25 years in the translation business, we have shaped, reviewed and improved our concept. The satisfaction of our customers is our focus, which is why we clarify translation requirements beforehand and select our translators very carefully. Regular quality controls based on measurable criteria ensure that there is an expected, consistently high performance level. The exact! evaluation sheet is used for the quality controls. On request, we can also revise your text in accordance with the dual control principle.

Our translation process

We have developed and follow a specific process when processing your requests. Read about how we process translation projects here.

Read about exact!’s translation process

  1. Incoming orders and project management
  2. Translation and more
  3. Delivery and quality assurance

Pinpointing your message. Our mission statement

exact! stands for accurate and user-friendly translations. At exact!, we translate texts for our customers reliably and on time. The satisfaction of our customers is our top priority. We therefore take special care to record customer requests purposefully and process them in a structured manner. This standard is reflected in our certified processes. Our goal is to continuously improve our work processes in order to provide our customers with optimal translations. We therefore promote active communication among the team. It goes without saying for us that we treat each other with fairness and respect. All exact! employees make individual and valuable contributions to implementing our quality standard through their language expertise, specific industry knowledge and a conscientious approach to their work. An exact! translation should not sound like a translation – every translation reads like an original text. This means that we not only provide excellent, thorough translations – we also pinpoint your message.

Your contact person

Reinhild Möller

+49 (0)621 12068-11 | Write e-mail